Outline of Services

ADVERTISING

The Woods Group uses many different media venues of advertising to rent/lease your property. We utilize the Arizona Regional Multiple Listing Service (MLS), which is viewed by all the realtors in Maricopa County. In addition, our “Media/Marketing” package includes advertising on the top rental websites, our own company website, and various real estate magazines and in the Yellow Book. Our “Media/Marketing” packet is available upon request. The charge for this monthly program is minimal.

TENANT SCREENING

Through our tenant screening regimen, we make every effort to help insure that your tenant will not only pay rent on time, but also take good care of your investment. Our tenant screening process includes obtaining a full credit risk report, criminal background report and a resident history report through the tenant’s previous landlord which verify on time rent payments, as well as the condition of the home at move out.

While it’s important for us to keep your property occupied, our experience shows that it is more important to be selective about your tenant.  In the long run you will benefit because your tenant will probably stay longer and take better care of the home.

FINANCIAL SERVICES

·         Owners are able to review their current and previous monthly property financial statements as well as any applicable documents 24/7 on a secured area via our web site (www.TheWoodsGroup-pm.com).  You will also have the ability to communicate any questions via your secured site to our accounting department regarding your monthly financial statements and receive a response within 24 hours during the work week.  Please do not call our property managers with the accounting questions as they do not have the accounting financials at their disposal. Call Denise in accounting at 480-516-0641, ext. 3 or email her at Denise@TheWoodsGroup-pm.com. 

·         The rental(s) disbursement checks will be electronically transferred to the owner’s bank account.  This will expedite the rent money to the owners versus snail mail that can take up to 10 days to get to the east coast.  We will need your bank account and routing number. 

Please call Denise in accounting at 480-516-0641, ext. 3 or email her at Denise@TheWoodsGroup-pm.com. 

·       Tenants will have the ability to pay their rent electrically via their checking account or charge card through our web page.  This will give the tenants an opportunity to pay their rent on time.

MOVE IN & MOVE OUT INSPECTIONS

Upon occupancy, a move in inspection is made by the Property Manager and new tenant.  Minor repairable items are noted and scheduled for completion.  Some discrepancies such as worn carpets or other defects are noted so the occupant will not be held responsible when vacating the property.

When the tenant moves out another inspection is completed by the Property Manager. Any repairs deemed to be the tenant’s responsibility are completed and deducted from the security deposit.  The property is then cleaned and advertised for rent.

PROPERTY INSPECTIONS AND REPAIRS

Periodic drive-by inspections may be conducted (at the discretion of management) to insure the property is being maintained in a satisfactory condition.  Should there be any discrepancies, a letter is sent to the occupant and an interior inspection is completed within 72 hours.  Repairs are coordinated and followed up in a timely manner.  We have negotiated substantial volume discounts and pass the savings on to you.  Heritage Home Maintenance is a subsidiary of the The Woods Group Property Management.  Our maintenance team will deliver better service, provide competitive pricing and are available 24/7.

RENTS

Rental surveys are done on a continuing basis to insure that our owners are always receiving optimum rent for their properties. We maintain a comprehensive data base of area rentals for up-to-date analysis of market rental rates.

Rents are due on the first of the month and delinquent after the fifth. We make every reasonable attempt to cooperate with a good occupant, to insure rental payment.  Should an occupant become delinquent, our procedure is set by law to complete the eviction process.  The advantage of using a professional property manager is that we can expedite the process and do it for far less cost.

RATES

We charge 10% or $100.00 which ever is greater of the monthly rent. A set up fee of $195.00 and a $500.00 reserve will be paid upon signing of the management agreement. When a new tenant is procured for the property a “leasing fee” of $545.00 is due. Other charges which may be applicable under special circumstances will be set forth in the management agreement. Our management agreement does not contain any mandatory provisions requiring you to use our services or pay commissions when it comes time to sell the property. 

 SELLING YOUR PROPERTY

You should know that we successfully market millions of dollars worth of real estate each year.  We serve the entire Maricopa and Pinal Counties.

When it comes time to sell you may choose any Realtor you wish.  If you have an agent that referred you to us for rental management, we will cooperate fully with him or her to facilitate a sale.

Should you desire any further information regarding our services please feel free to call our office at 480-516-0641.

You deserve competent property management with a commitment to protecting and enhancing the value of your asset.

Tenant Obligations

LEASE

1.  A lease is a contract for a given period of time.  It is NOT a month-to-month agreement.

2.  The tenants are guaranteeing that they will pay rent for the duration of your lease.  Please note the dates on the lease.

BASIC RENT

1.  Rent is due by the 1st of the month and delinquent after the 5th.

2.  Late charge - If rent is not received within five (5) days after the due date, there is a late charge of $10.00 per day.

3.  Check return - If a check is returned, there is a $25.00 check return charge.  If two checks are returned for insufficient funds, we will only accept cash, money orders or cashier’s checks. We reserve the right to refuse to accept checks after receiving any NSF payments.

4.  Partial rent - We do not accept partial rents.  Rent must be paid in full including all additional charges. 

5.  If rent is not received within five (5) days after the due date, the tenant will be served with a notice which gives them 5 days in which to pay in full.  If they do not comply with the notice, we will turn the account over to our Attorney for court action to obtain possession and a judgment for the money owed.  As per their lease agreement, they are liable for the attorney fees and court costs.

6.  Collection - Any balance left unpaid will be turned over to our collection agency and will be filed with Credit Bureau Services reflecting on the tenant’s credit rating.

UTILITIES

Water:  Call the city; Electric and Gas:  APS (800) 253-9405, SRP (602) 236-8888.

Tenant must have all services put into their name by move-in date.  IT IS RECOMMENDED THAT THERMOSTATS BE KEPT AT 80 DEGREES TO COOL AND 68 DEGREES TO HEAT.

LANDSCAPING-TREE, SHRUBS, LAWNS

Water and maintenance shall be the tenant’s responsibility.  Any replacement necessary because of tenant’s negligence will be charged to the tenant.

REPAIRS

1.  Owners will not pay for any unauthorized tenant repairs. Tenant maintenance repair request can be filled out and emailed via our web page (www.TheWoodsGroup-pm.com) or  be called into The Woods Group “Property Management” at 480-516-0641.

2.  Any repairs that are caused by tenant will be charged to tenant. (i.e. a child puts a toy down the toilet and plugs it up.)

3.  Tenant is responsible for changing refrigeration and heating filters.  They should be changed once a month.  If they are not changed this damages the unit by allowing dirt to collect on the condenser coils. The tenant will be charged for cleaning the coils and any resultant repair.

4.  Extermination - we do not spray for bugs.  Arizona has an extremely healthy bug population including crickets, roaches, scorpions and black widows which thrive in our climate and can only be controlled by monthly spraying.  It is the tenant’s responsibility to spray for bugs.

MONTH TO MONTH TENANCY

Tenant is not allowed to pay on a per day basis.  Rent will only be accepted for a month.  Perorations may be made for partial month occupancy.

KEYS

If all keys are not returned, this will force us to re-key the house and the tenant will be charged.

SIGNS

If you take down a sign, please leave it in a visible location so we can pick it up.

WALK-THRU