Outline of Services

ADVERTISING

The Woods Group uses many different media venues of advertising to rent/lease your property. We utilize the Arizona Regional Multiple Listing Service (MLS), which is viewed by all the realtors in Maricopa County. In addition, our “Media/Marketing” package includes advertising on the top rental websites as well as our own company website. Our “Media/Marketing” packet is available upon request. The charge for this monthly program is minimal.

TENANT SCREENING

Through our tenant screening regimen, we make every effort to help insure that your tenant will not only pay rent on time, but also take good care of your investment. Our tenant screening process includes obtaining a full credit risk report, criminal background report and a resident history report through the tenant’s previous landlord which verify on time rent payments, as well as the condition of the home at move out.

While it’s important for us to keep your property occupied, our experience shows that it is more important to be selective about your tenant.  In the long run you will benefit because your tenant will probably stay longer and take better care of the home.

FINANCIAL SERVICES

·         Owners are able to review their current and previous monthly property financial statements as well as any applicable documents 24/7 on a secured area via our web site (www.TheWoodsGroup-pm.com).  You will also have the ability to communicate any questions via your secured site to our accounting department regarding your monthly financial statements and receive a response within 24 hours during the work week.  Please do not call our property managers with the accounting questions as they do not have the accounting financials at their disposal. If you wish to contact us, please call our accountant at 480-516-0641 x304, or email at Taz@TheWoodsGroup-pm.com. 

·         The rental(s) disbursement checks will be electronically transferred to the owner’s bank account.  This will expedite the rent money to the owners versus snail mail that can take up to 10 days to get to the east coast.  We will need your bank account and routing number. 

If you wish to contact us, please call our accountant at 480-516-0641 x304, or email at Taz@TheWoodsGroup-pm.com. 

·       Tenants have the ability to pay rent on time via mail, on-site dropbox, or over the phone with credit/debit card..

MOVE IN & MOVE OUT INSPECTIONS

Upon occupancy, a move in inspection is made by the Property Manager and new tenant.  Minor repairable items are noted and scheduled for completion.  Some discrepancies such as worn carpets or other defects are noted so the occupant will not be held responsible when vacating the property.

When the tenant moves out another inspection is completed by the Property Manager. Any repairs deemed to be the tenant’s responsibility are completed and deducted from the security deposit.  The property is then cleaned and advertised for rent.

PROPERTY INSPECTIONS AND REPAIRS

Periodic drive-by inspections may be conducted (at the discretion of management) to insure the property is being maintained in a satisfactory condition.  Should there be any discrepancies, a corrective action letter is sent to the occupant and follow up inspection is completed within 72 hours.  Repairs are coordinated and followed up in a timely manner.  We have negotiated substantial volume discounts and pass the savings on to you.  The Woods Group Home Maintenance is a subsidiary of the The Woods Group Property Management.  Our maintenance team will deliver better service, provide competitive pricing and are available 24/7.

RENTS

Rental surveys are done on a continuing basis to insure that our owners are always receiving optimum rent for their properties. We maintain a comprehensive data base of area rentals for up-to-date analysis of market rental rates.

Rents are due on the first of the month and delinquent after the fifth. We make every reasonable attempt to cooperate with a good occupant, to insure rental payment.  Should an occupant become delinquent, our procedure is set by law to complete the eviction process.  The advantage of using a professional property manager is that we can expedite the process and do it for far less cost.

RATES

We charge 10% or $100.00, whichever is greater, of the monthly rent.  Ask us about a multiple property discount.  A set up fee of $195.00 and a $500.00 reserve ($300 if home warranty is in place) will be paid upon signing of the management agreement. When a new tenant is procured for the property a “leasing fee” with a $645.00 minimum is due. Other charges which may be applicable under special circumstances will be set forth in the management agreement. Our management agreement does not contain any mandatory provisions requiring you to use our services or pay commissions when it comes time to sell the property.

You deserve competent property management with a commitment to protecting and enhancing the value of your asset.

Tenant Obligations

LEASE

1.  A lease is a contract for a given period of time.  It is NOT a month-to-month agreement.

2.  The tenants are guaranteeing that they will pay rent for the duration of your lease.  Please note the dates on the lease.

BASIC RENT

1.  Rent is due by the 1st of the month and delinquent after the 5th.

2.  Late charge - If rent is not received within five (5) days after the due date, there is a late charge of $10.00 per day.

3.  Check return - If a check is returned the tenant receives a $35.00 insufficient funds charge.  If two checks are returned for insufficient funds, we will only accept cash, money order or cashier’s check. We reserve the right to refuse to accept personal checks after receiving any NSF payments.

4.  Partial rent - Partial rents are not acceptable unless prior arrangements are approved.  Rent must be paid in full including all additional charges. 

5.  If rent is not received within five (5) days after the due date, the tenant will be served with a 5-day-notice to pay late rent.  If tenant does not comply with notice, the account is turned over to attorney for court action to obtain possession and a judgment for the money owed.  As per their lease agreement, the tenant is liable to reimburse owner for attorney fees and court costs incurred when obtaining judgment.

6.  Collection - Any balance left unpaid may be turned over to a collection agency and will be filed with Credit Bureau Services reflecting on the tenant’s credit rating.

UTILITIES

Tenant will be responsible and must have all services put into their name by move-in date, unless certain services are provided and specified in lease.

LANDSCAPING-TREE, SHRUBS, LAWNS

Water and maintenance shall be the tenant’s responsibility.  Any replacement necessary because of tenant’s negligence will be charged to the tenant.

REPAIRS

1.  Owners will not pay for any unauthorized tenant repairs. Tenant maintenance repair request can be filled out and emailed via our web page (www.TheWoodsGroup-pm.com) or  be called into The Woods Group “Property Management” at 480-516-0641.

2.  Any repairs that are caused by tenant will be charged to tenant. (i.e. a child puts a toy down the toilet and plugs it up.)

3.  Tenant is responsible for changing refrigeration and heating filters.  They should be changed once a month.  If they are not changed this damages the unit by allowing dirt to collect on the condenser coils. The tenant will be charged for cleaning the coils and any resultant repair.

4.  Extermination - we do not spray for bugs.  Arizona has an extremely healthy bug population including crickets, roaches, scorpions and black widows which thrive in our climate and can only be controlled by monthly spraying.  It is the tenant’s responsibility to spray for bugs.

MONTH TO MONTH TENANCY

Tenant is not allowed to pay on a per day basis.  Rent will only be accepted for a month.  Perorations may be made for partial month occupancy.

KEYS

Tenant signs off on a “key log,” noting types and quantities of keys given.  The same keys must be returned.  Actual cost will be billed to tenant to replace keys.

WALK-THROUGH